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    KONE Flow Mobile App for Elevator Call

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    KONE Flow Mobile App for Elevator Call

    Manage user access

    Main users and sub-users with administrator rights can add and remove KONE Elevator Call sub-users in their facilities. This functionality is not available to users without administrator rights.

    Add users

    • 1.
      Open KONE Flow.
    • 2.
      Tap Users.
      • i
        Note: If your account is connected to multiple KONE Elevator Call locations, first use the location selector on the top bar to choose the location you want to add a new user to.
    • 3.
      Tap Add a User….
    • 4.
      Fill in the name of the user.
    • 5.
      Tap KONE Flow on.
    • 6.
      Fill in the email address of the user.
    • 7.
      If you want to give the user rights to add more users and administer the facility, tick the checkbox Give administrator rights.
    • 8.
      Tap Add.
    • 9.
      KONE Flow sends an invitation email to the user’s email address.
      • i
        Note: An invitation email is valid for 14 days, if the email has expired, Invitation Expired is displayed with that user in Users. Open the user and click tap Send to send a new invitation email to replace the expired one.

    Edit Users

    • 1.
      Open KONE Flow.
    • 2.
      Tap Users.
      • i
        Note: If your account is connected to multiple KONE Elevator Call locations, first use the location selector on the top bar to choose the location of the user you want to edit.
    • 3.
      Tap the user you want to edit.
    • 4.
      You can edit the following settings:
      • Name of the user
      • Give or remove administrator rights

    Remove Users

    • 1.
      Open KONE Flow.
    • 2.
      Tap Users.
      • i
        Note: If your account is connected to multiple KONE Elevator Call locations, first use the location selector on the top bar to choose the location of the user you want to remove.
    • 3.
      Tap the user you want to remove.
    • 4.
      Tap Remove User.
    • 5.
      Confirm removal of the user.

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