KONE Flow Mobile App for Residential Flow
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FAQ
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+ Residential Flow FAQ
- Residential Flow FAQ
- I have trouble installing KONE Flow app on my smartphone. What should I do?
- I cannot sign up to KONE Flow app
- I cannot sign into KONE Flow app
- I cannot reset my password for KONE Flow app account
- The link on my invitation email does not work. What should I do?
- I have trouble opening door with key tag
- I have trouble opening door with smartphone key
- I have trouble calling elevator
- I have trouble receiving video intercom calls on KONE Flow app
- I have trouble receiving an audio intercom call
- I have trouble opening door during an intercom call
- My access rights have changed. Why?
- How can I change my key settings and corresponding access rights?
- How do I create smartphone keys to other people in the same household?
- I have a visitor coming. How should I give him/her access rights?
- I have a new smartphone. How do I transfer my account to it?
- I encountered an error message or failure. What should I do?
- I’m renting out my apartment, what should I do?
- Do I have to have the KONE Flow app open in order to receive notifications such as incoming intercom calls?
- What does it mean to be a main user?
- What is the difference between main user, sub-user with administrator rights, and sub-user without administrator rights?
- I have trouble opening door with smartphone key and I have trouble receiving video intercom calls on KONE Flow app
- What personal data is collected when I use KONE Flow app?
- Can I disable KONE Flow app notification on Android?
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+ Residential Flow FAQ
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Do I have to have the KONE Flow app open in order to receive notifications such as incoming intercom calls?
As long as you are not signed out of the app and your smartphone or tablet has internet connection, you will receive the incoming calls. Do not forcibly close the KONE Flow app on your phone. If the app is not running in the background, you may encounter issues such as video calls without picture or door opening button. However, you will not receive incoming calls if you have enabled "Do Not Disturb" -option on your smartphone or if you have disabled the intercom calls from the KONE Flow app. Please refer to Manage intercom settings for more information on enabling or disabling intercom calls. Please refer to your device manufacturer for more information on how to enable or disable "Do Not Disturb" -option on your smartphone.