KONE Flow Mobile App for Residential Flow
- Front Page
- Quick Guides
- + Introduction
- + Getting started
- + Opening doors
- + Controlling elevator
- + Using intercom
- + Managing access rights
- + Managing settings
+ Residential Flow FAQ
- Residential Flow FAQ
- I have trouble installing KONE Flow app on my smartphone. What should I do?
- I cannot sign up to KONE Flow app
- I cannot sign into KONE Flow app
- I cannot reset my password for KONE Flow app account
- The link on my invitation email does not work. What should I do?
- I have trouble opening door with key tag
- I have trouble opening door with smartphone key
- I have trouble calling elevator
- I have trouble receiving video intercom calls on KONE Flow app
- I have trouble receiving an audio intercom call
- I have trouble opening door during an intercom call
- My access rights have changed. Why?
- How can I change my key settings and corresponding access rights?
- How do I create smartphone keys to other people in the same household?
- I have a visitor coming. How should I give him/her access rights?
- I have a new smartphone. How do I transfer my account to it?
- I encountered an error message or failure. What should I do?
- I’m renting out my apartment, what should I do?
- Do I have to have the KONE Flow app open in order to receive notifications such as incoming intercom calls?
- What does it mean to be a main user?
- What is the difference between main user, sub-user with administrator rights, and sub-user without administrator rights?
- I have trouble opening door with smartphone key and I have trouble receiving video intercom calls on KONE Flow app
- What personal data is collected when I use KONE Flow app?
- Can I disable KONE Flow app notification on Android?
- + Residential Flow FAQ
- Downloads & Materials
- Video tutorials
- Main users
By default, main users are the owners of the facilities of the site. Typically the main user lives in the facility. The main user also can be a landlord renting the facility, and live elsewhere. Main users have the permission to manage the access and intercom features for the sub-users of their facilities. Main users manage the access of their own sub-users and visitors using the KONE Flow mobile application. Main users can add sub-users to their facilities.
Sub-users live in or use the facilities of the site, but do not own them. For example, sub-users are the family members of a main user, or tenants who rent facilities. Sub-users have continuous access to their facilities. Sub-users can add more sub-users to their facilities if given administrator rights.
Visitors are persons needing temporary access to a site. Visitors can get access by making an intercom call to a KONE Residential Flow user or by using a temporary key code.
- Managed users
Managed users are persons requiring occasional access to the site. For example, managed users can be maintenance technicians or cleaning service providers, that are not linked to any specific facility of a site.