KONE Flow Mobile App for Residential Flow
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FAQ
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+ Residential Flow FAQ
- Residential Flow FAQ
- I have trouble installing KONE Flow app on my smartphone. What should I do?
- I cannot sign up to KONE Flow app
- I cannot sign into KONE Flow app
- I cannot reset my password for KONE Flow app account
- The link on my invitation email does not work. What should I do?
- I have trouble opening door with key tag
- I have trouble opening door with smartphone key
- I have trouble calling elevator
- I have trouble receiving video intercom calls on KONE Flow app
- I have trouble receiving an audio intercom call
- I have trouble opening door during an intercom call
- My access rights have changed. Why?
- How can I change my key settings and corresponding access rights?
- How do I create smartphone keys to other people in the same household?
- I have a visitor coming. How should I give him/her access rights?
- I have a new smartphone. How do I transfer my account to it?
- I encountered an error message or failure. What should I do?
- I’m renting out my apartment, what should I do?
- Do I have to have the KONE Flow app open in order to receive notifications such as incoming intercom calls?
- What does it mean to be a main user?
- What is the difference between main user, sub-user with administrator rights, and sub-user without administrator rights?
- I have trouble opening door with smartphone key and I have trouble receiving video intercom calls on KONE Flow app
- What personal data is collected when I use KONE Flow app?
- Can I disable KONE Flow app notification on Android?
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+ Residential Flow FAQ
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- Video tutorials
Use KONE Residential Flow without smartphone
If you do not use the KONE Flow smartphone application, you can still use KONE Residential Flow. You can use a key tag to open the building doors, and you can answer intercom calls with your phone. You can even open the main door for your visitors remotely.
Activate your key tag and add your name and phone number to intercom
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1.Contact your administrator.
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2.Ask the administrator to activate a key tag for you.
You have received key tags with the starter kit. -
3.Ask the administrator to add your name and phone number to the intercom.
This enables audio calls from the intercom to your phone. -
4.Test the activated key tag.
Try to open the main door of the building.
Open doors with key tag
For more information on opening doors with a key tag, refer to Open doors with key tag.
Receive audio calls from intercom and open main door for visitors
For more information on receiving audio calls from the intercom, refer to Receive audio call from intercom.
For more information on opening the main door for your visitors, refer to Open door for visitors during intercom call.