KONE Flow Mobile App for Residential Flow
- Front Page
- Tutorial Articles
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FAQ
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+ Residential Flow FAQ
- Residential Flow FAQ
- I have trouble installing KONE Flow app on my smartphone. What should I do?
- I cannot sign up to KONE Flow app
- I cannot sign into KONE Flow app
- I cannot reset my password for KONE Flow app account
- The link on my invitation email does not work. What should I do?
- I have trouble opening door with key tag
- I have trouble opening door with smartphone key
- I have trouble calling elevator
- I have trouble receiving video intercom calls on KONE Flow app
- I have trouble receiving an audio intercom call
- I have trouble opening door during an intercom call
- My access rights have changed. Why?
- How can I change my key settings and corresponding access rights?
- How do I create smartphone keys to other people in the same household?
- I have a visitor coming. How should I give him/her access rights?
- I have a new smartphone. How do I transfer my account to it?
- I encountered an error message or failure. What should I do?
- I’m renting out my apartment, what should I do?
- Do I have to have the KONE Flow app open in order to receive notifications such as incoming intercom calls?
- What does it mean to be a main user?
- What is the difference between main user, sub-user with administrator rights, and sub-user without administrator rights?
- I have trouble opening door with smartphone key and I have trouble receiving video intercom calls on KONE Flow app
- What personal data is collected when I use KONE Flow app?
- Can I disable KONE Flow app notification on Android?
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+ Residential Flow FAQ
- Downloads & Materials
- Video tutorials
Manage locations
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1.Open KONE Flow.
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2.Tap the Account icon on the top left corner in KONE Flow.
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3.Under LOCATIONS, tap the site you want to modify.
The following settings display (depending on the features available for you):- Facility contact details
- Home floor setting - your home floor used for automatic elevator calls
For more information, refer to Change your home floor for automatic elevator calls. - Favorite elevators - the elevators you want to use in KONE Flow
For more information, refer to Call elevator with KONE Flow. - Call elevator when I enter the building - enable or disable automatic elevator calls when you access the building
For more information, refer to Enable automatic elevator calls for yourself or visitors. - Call elevator for visitors - enable or disable automatic elevator calls when you open a door for a visitor
For more information, refer to Enable automatic elevator calls for yourself or visitors. - Amazon Alexa settings - you can set up, modify or delete an Alexa device for calling the elevator
For more information, refer to Call elevator with Amazon Alexa. - Save missed visitor photo - enable or disable taking automatic photos of missed visitors
For more information, refer to Take and manage intercom photos.
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iNote: Automatic photos of missed visitors are not available for Apple users (not supported by iOS).