KONE Flow Mobile App for Residential Flow
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FAQ
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+ Residential Flow FAQ
- Residential Flow FAQ
- I have trouble installing KONE Flow app on my smartphone. What should I do?
- I cannot sign up to KONE Flow app
- I cannot sign into KONE Flow app
- I cannot reset my password for KONE Flow app account
- The link on my invitation email does not work. What should I do?
- I have trouble opening door with key tag
- I have trouble opening door with smartphone key
- I have trouble calling elevator
- I have trouble receiving video intercom calls on KONE Flow app
- I have trouble receiving an audio intercom call
- I have trouble opening door during an intercom call
- My access rights have changed. Why?
- How can I change my key settings and corresponding access rights?
- How do I create smartphone keys to other people in the same household?
- I have a visitor coming. How should I give him/her access rights?
- I have a new smartphone. How do I transfer my account to it?
- I encountered an error message or failure. What should I do?
- I’m renting out my apartment, what should I do?
- Do I have to have the KONE Flow app open in order to receive notifications such as incoming intercom calls?
- What does it mean to be a main user?
- What is the difference between main user, sub-user with administrator rights, and sub-user without administrator rights?
- I have trouble opening door with smartphone key and I have trouble receiving video intercom calls on KONE Flow app
- What personal data is collected when I use KONE Flow app?
- Can I disable KONE Flow app notification on Android?
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+ Residential Flow FAQ
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What personal data is collected when I use KONE Flow app?
Personal data collected by KONE depends on the services you are using with KONE Flow application. KONE always strives to minimize the amount of collected personal data. However, sometimes it is necessary for the functioning, safety and quality of the services for KONE to collect end-users’ personal data. When possible, KONE will pseudonymize or anonymize the collected personal data. KONE cannot for example see when or where you have used the KONE Flow application’s elevator call functionality, as this data is gathered only as randomized ID numbers and does not contain your identification information. Moreover, for many services, KONE offers also alternative methods to use the door opening and elevator call functionality, such as RFID key tags and traditional elevator call button. You may request more information on these options from the building owner or facility manager. For more information on how KONE is processing personal data relating to the KONE Flow application, please see the privacy statement in https://www.kone.com/en/privacy-statement-for-kone-flow-app.aspx or through your KONE Flow app.