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    KONE Flow Mobile App for Residential Flow

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    KONE Flow Mobile App for Residential Flow

    Receive video call from intercom

    Before this procedure: Make sure that your smartphone has KONE Flow installed, an internet connection, and is not in silent or "do not disturb" -mode. You can test your internet connection by connecting to a website, for example, www.kone.com.

    When someone calls you from the intercom, a call alert window displays on your smartphone. You can enable or disable this function. For more information, refer to Enable or disable intercom calls.

    • i
      Note: The video quality depends on your network quality. A faster connection, for example, Wi-Fi or 4G, provides a better user experience.
    • 1.
      Tap call to answer the call.
      Rotate your mobile device to landscape mode for a larger video view.
    • 2.
      Tap end call to reject and end the call.
    • 3.
      Tap the camera icon to take a photo of the visitor.
      The camera on the intercom takes the photo.
    • i
      Note: Locked iOS devices require additional steps to open the KONE Flow video call. For more information, refer to Open door for visitors during intercom call.
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