KONE Flow Mobile App for Residential Flow

• Front Page
• Tutorial Articles
  •    Quick Guides
  •   + Introduction
    • Overview of KONE Residential Flow site
    • User journey
    • Users
    • Facilities
    • Onboarding
    • Permissions
  •   + Getting started
    • Download and install KONE Flow mobile application
    • Sign up for KONE Flow
    • Onboard as main user
    • Onboard as main user not living in or using the facility
    • Onboard as sub-user
    • Invitation email
    • Use KONE Residential Flow without smartphone
    • Change location
  •   + Opening doors
    • Open doors with smartphone key
    • Open doors with key tag
    • Open doors with keypad
  •   + Controlling elevator
    • Call elevator with KONE Flow
    • Call elevator with Amazon Alexa
    • Enable automatic elevator calls for yourself or visitors
  •   + Using intercom
    • Open door for visitors during intercom call
    • Receive video call from intercom
    • Receive audio call from intercom
    • Take and manage intercom photos
    • Enable or disable intercom calls
  •   + Managing access rights
    • View users
    • Manage user access
    • Manage smartphone keys, key tags and key codes
  •   + Managing settings
    • Optimize Android settings
    • Manage my account
    • Manage locations
    • Change your home floor for automatic elevator calls
    • Register new smartphone or replace old smartphone
    • Activate and manage intercom calls and nameplates
    • Manage intercom settings
    • Reset KONE Flow password
• FAQ
  •   + Residential Flow FAQ
    • Residential Flow FAQ
    • I have trouble installing KONE Flow app on my smartphone. What should I do?
    • I cannot sign up to KONE Flow app
    • I cannot sign into KONE Flow app
    • I cannot reset my password for KONE Flow app account
    • The link on my invitation email does not work. What should I do?
    • I have trouble opening door with key tag
    • I have trouble opening door with smartphone key
    • I have trouble calling elevator
    • I have trouble receiving video intercom calls on KONE Flow app
    • I have trouble receiving an audio intercom call
    • I have trouble opening door during an intercom call
    • My access rights have changed. Why?
    • How can I change my key settings and corresponding access rights?
    • How do I create smartphone keys to other people in the same household?
    • I have a visitor coming. How should I give him/her access rights?
    • I have a new smartphone. How do I transfer my account to it?
    • I encountered an error message or failure. What should I do?
    • I’m renting out my apartment, what should I do?
    • Do I have to have the KONE Flow app open in order to receive notifications such as incoming intercom calls?
    • What does it mean to be a main user?
    • What is the difference between main user, sub-user with administrator rights, and sub-user without administrator rights?
    • I have trouble opening door with smartphone key and I have trouble receiving video intercom calls on KONE Flow app
    • What personal data is collected when I use KONE Flow app?
    • Can I disable KONE Flow app notification on Android?
• Downloads & Materials
• Video tutorials