KONE Flow Mobile App for Residential Flow

Activate and manage intercom calls and nameplates

During the onboarding, you were automatically added as a nameplate to the intercom (if allowed by your builging administrator). You can manage your intercom nameplate, and the related phone numbers behind the contact name for video and audio calls from the intercom.

Add intercom nameplates (activate intercom call)

1.

Open KONE Flow.
2.

Tap Intercom.
3.

Tap Add nameplate....
4.

Enter a nameplate name.
This name is displayed on the intercom.
5.

Select video call recipients using the Add video recipient... buttons.
Select a user from the list to receive intercom video calls.
6.

Alternatively, tap Add audio recipient… to receive audio only intercom calls.
Select Always for when to make the phone call, fill in the country code, the phone number and contact name to receive audio only intercom calls.

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Note: The access code for opening the door during an audio call is 00* by default. If your building administrator has changed it, you can find the currently valid code from the nameplate audio call settings of the KONE Flow mobile application. If you do not use KONE Flow, contact your main user or building administrator.
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Note: Do not set the phone call to be made Always on the same phone that you receive video calls. Receiving video and audio call on the same device at the same time might cause issues.

7.

If you set both video call and audio call on, you can tick Only when video call is not available.
If a video call cannot be established within 10 seconds, for example, due to internet connectivity problems, the system makes an audio call to your phone instead.

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Note: If there is an accessibility kit installed with the intercom, the system automatically creates a personal shortcut number for each nameplate. The number is visible in KONE Flow by tapping Intercom and a nameplate. This shortcut number can be shared with e.g. visually impaired visitors. To use the shortcut number for making an intercom call, tap Call on the intercom screen or physical keypad (if available) and enter the shortcut number.

8.

Tap the check mark icon to save.

Remove intercom nameplates

1.

Open KONE Flow.
2.

Tap Intercom.
3.

Tap the nameplate you want to remove.
4.

Tap Remove nameplate.
5.

Confirm removal.

Add audio only intercom nameplates (activate intercom call)

1.

Open KONE Flow.
2.

Tap Intercom.
3.

Tap Add nameplate...
4.

Enter a nameplate name.
This name is displayed on the intercom.
5.

Select audio call recipient using the Add audio recipient... button.
Select Always for when to make the phone call, fill in the country code, the phone number and contact name to receive audio only intercom calls.

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Note: The access code for opening the door during an audio call is 00* by default. If your building administrator has changed it, you can find the currently valid code on this page.

6.

Tap the check mark icon to save.

Add recipients to existing nameplate

One nameplate can have multiple recipients linked to receive video calls from the intercom.

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Note: If you link multiple recipients to the same nameplate, the intercom calls are linked to all recipients at the same time. The first one to answer gets the call.
1.

Open KONE Flow.
2.

Tap Intercom.
3.

Tap the nameplate you want to add recipients to.
4.

Select video call recipients using the Add video recipient… buttons.
Select a user from the list to receive intercom video calls.
5.

Alternatively, tap Add audio recipient... to receive audio only intercom calls.
Fill in the country code, the phone number and a contact name to receive audio only intercom calls. If you choose Always for when to make the phone call, intercom calls are linked as audio only calls at the same time with any video recipients.

i

Note: The access code for opening the door during an audio call is 00* by default. If your building administrator has changed it, you can find the currently valid code from the nameplate audio call settings of the KONE Flow mobile application. If you do not use KONE Flow, contact your main user or building administrator.
i

Note: Do not set the phone call to be made Always on the same phone that you receive video calls. Receiving video and audio call on the same device at the same time might cause issues.

6.

If you set both video call and audio call on, you can tick Only when video call is not available.
If a video call cannot be established within 10 seconds, for example, due to internet connectivity problems, the system makes an audio call to your phone instead.
7.

Tap the check mark icon to save.

KONE Flow Mobile App for Residential Flow

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KONE Flow Mobile App for Residential Flow

Activate and manage intercom calls and nameplates

Add intercom nameplates (activate intercom call)

Remove intercom nameplates

Add audio only intercom nameplates (activate intercom call)

Add recipients to existing nameplate

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