KONE Flow Mobile App for Residential Flow
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FAQ
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+ Residential Flow FAQ
- Residential Flow FAQ
- I have trouble installing KONE Flow app on my smartphone. What should I do?
- I cannot sign up to KONE Flow app
- I cannot sign into KONE Flow app
- I cannot reset my password for KONE Flow app account
- The link on my invitation email does not work. What should I do?
- I have trouble opening door with key tag
- I have trouble opening door with smartphone key
- I have trouble calling elevator
- I have trouble receiving video intercom calls on KONE Flow app
- I have trouble receiving an audio intercom call
- I have trouble opening door during an intercom call
- My access rights have changed. Why?
- How can I change my key settings and corresponding access rights?
- How do I create smartphone keys to other people in the same household?
- I have a visitor coming. How should I give him/her access rights?
- I have a new smartphone. How do I transfer my account to it?
- I encountered an error message or failure. What should I do?
- I’m renting out my apartment, what should I do?
- Do I have to have the KONE Flow app open in order to receive notifications such as incoming intercom calls?
- What does it mean to be a main user?
- What is the difference between main user, sub-user with administrator rights, and sub-user without administrator rights?
- I have trouble opening door with smartphone key and I have trouble receiving video intercom calls on KONE Flow app
- What personal data is collected when I use KONE Flow app?
- Can I disable KONE Flow app notification on Android?
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+ Residential Flow FAQ
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Onboard as main user
This topic is intended for users living in or using the apartment or facility they own, and who are the KONE Residential Flow main user for other users living in the same apartment.
Onboarding completes setting up KONE Residential Flow.
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1.Open the invitation email.
An invitation email was sent to you by your KONE Residential Flow building administrator. When checking for the email, search for "KONE Flow" and check your spam folder. If you cannot find the invitation email, contact your administrator. -
iIf you are an existing KONE Flow user, the facility will be added to your account automatically and you can skip setting up your account and continue to set up accesses.
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2.Open the activation link in the invitation email and set a password for your account on the web page.
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3.Read the privacy document, terms, and conditions, and tick the checkbox to accept.
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4.Open KONE Flow.
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5.Log in using your email address and password.
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6.Complete the setup wizard:
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A.Give KONE Flow app permissions when asked. If you deny any permissions, all the app functionalities requiring that permission will be disabled.
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B.Your smartphone is registered automatically as a key to open any doors you have been given permission to access.
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C.Your smartphone is automatically connected to the intercom. If you have the feature to receive intercom calls, your nameplate will be added on the intercom automatically. You can change or delete the nameplate in Intercom -> NAMEPLATE.
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D.Optionally, register your key tag by typing the key tag name and serial number.
You can also scan the QR code printed on the key tag.
At the end of the setup wizard, the features that have been set up display. -
E.Tap LET'S GO.
You are ready to use KONE Residential Flow. -
iNote: The wizard steps depend on the features available for you.
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iNote: As the main user, you are responsible for managing people and their access in your facilities.
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iNote: The building administrator has the rights to manage your permissions. If the administrator deletes your profile, all users created by you are also deleted.