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    KONE Flow Mobile App for Residential Flow


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    KONE Flow Mobile App for Residential Flow

    Onboard as main user

    This topic is intended for users living in or using the apartment or facility they own, and who are the KONE Residential Flow main user for other users living in the same apartment.

    Onboarding completes setting up KONE Residential Flow.
    • 1.
      Open the invitation email.
      An invitation email was sent to you by your KONE Residential Flow building administrator. When checking for the email, search for "KONE Flow" and check your spam folder. If you cannot find the invitation email, contact your administrator.
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        If you are an existing KONE Flow user, the facility will be added to your account automatically and you can skip setting up your account and continue to set up accesses.
    • 2.
      Open the activation link in the invitation email and set a password for your account on the web page.
    • 3.
      Read the privacy document, terms, and conditions, and tick the checkbox to accept.
    • 4.
      Open KONE Flow.
    • 5.
      Log in using your email address and password.
    • 6.
      Complete the setup wizard:
      • A.
        Give KONE Flow app permissions when asked. If you deny any permissions, all the app functionalities requiring that permission will be disabled.
      • B.
        Your smartphone is registered automatically as a key to open any doors you have been given permission to access.
      • C.
        Your smartphone is automatically connected to the intercom. If you have the feature to receive intercom calls, your nameplate will be added on the intercom automatically. You can change or delete the nameplate in Intercom -> NAMEPLATE.
      • D.
        Optionally, register your key tag by typing the key tag name and serial number.
        You can also scan the QR code printed on the key tag.
        At the end of the setup wizard, the features that have been set up display.
      • E.
        Tap LET'S GO.
        You are ready to use KONE Residential Flow.
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        Note: The wizard steps depend on the features available for you.
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        Note: As the main user, you are responsible for managing people and their access in your facilities.
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        Note: The building administrator has the rights to manage your permissions. If the administrator deletes your profile, all users created by you are also deleted.
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