KONE Flow Mobile App for Residential Flow
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FAQ
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+ Residential Flow FAQ
- Residential Flow FAQ
- I have trouble installing KONE Flow app on my smartphone. What should I do?
- I cannot sign up to KONE Flow app
- I cannot sign into KONE Flow app
- I cannot reset my password for KONE Flow app account
- The link on my invitation email does not work. What should I do?
- I have trouble opening door with key tag
- I have trouble opening door with smartphone key
- I have trouble calling elevator
- I have trouble receiving video intercom calls on KONE Flow app
- I have trouble receiving an audio intercom call
- I have trouble opening door during an intercom call
- My access rights have changed. Why?
- How can I change my key settings and corresponding access rights?
- How do I create smartphone keys to other people in the same household?
- I have a visitor coming. How should I give him/her access rights?
- I have a new smartphone. How do I transfer my account to it?
- I encountered an error message or failure. What should I do?
- I’m renting out my apartment, what should I do?
- Do I have to have the KONE Flow app open in order to receive notifications such as incoming intercom calls?
- What does it mean to be a main user?
- What is the difference between main user, sub-user with administrator rights, and sub-user without administrator rights?
- I have trouble opening door with smartphone key and I have trouble receiving video intercom calls on KONE Flow app
- What personal data is collected when I use KONE Flow app?
- Can I disable KONE Flow app notification on Android?
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+ Residential Flow FAQ
- Downloads & Materials
- Video tutorials
Take and manage intercom photos
The intercom has a camera for taking photos of your visitors. You can take and manage the photos with KONE Flow. You can take photos during a video call, and enable or disable automatic photos of missed visitors.
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iNote: Automatic photos of missed visitors are not available for Apple users (not supported by iOS).
Take photo during video call
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1.Tap the camera icon to take a photo.
The camera icon is available in the call alert window before answering and during the call. -
2.If requested, allow KONE Flow the permission to access your photo gallery.
Enable or disable automatic photos of missed visitors
You can set the intercom to automatically take a photo of all missed visitors. By default, this function is enabled.
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1.Open KONE Flow.
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2.Tap the Account icon on the top left corner in KONE Flow.
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3.Under LOCATIONS, tap the site you want to modify.
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4.Enable or disable the toggle switch for Save missed visitor photo under INTERCOM SETTINGS.
Manage intercom photos
Photos are available via KONE Flow.
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1.Open KONE Flow.
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2.Tap Intercom.
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3.Pull up the INTERCOM LOG section.
The intercom logs all calls from visitors and stores the photos per call. -
4.Tap a photo to enlarge it.
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5.Tap the trashcan icon to delete the photo.
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6.Tap the share icon to share the photo.