KONE Flow Mobile App for Residential Flow
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- Tutorial Articles
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FAQ
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+ Residential Flow FAQ
- Residential Flow FAQ
- I have trouble installing KONE Flow app on my smartphone. What should I do?
- I cannot sign up to KONE Flow app
- I cannot sign into KONE Flow app
- I cannot reset my password for KONE Flow app account
- The link on my invitation email does not work. What should I do?
- I have trouble opening door with key tag
- I have trouble opening door with smartphone key
- I have trouble calling elevator
- I have trouble receiving video intercom calls on KONE Flow app
- I have trouble receiving an audio intercom call
- I have trouble opening door during an intercom call
- My access rights have changed. Why?
- How can I change my key settings and corresponding access rights?
- How do I create smartphone keys to other people in the same household?
- I have a visitor coming. How should I give him/her access rights?
- I have a new smartphone. How do I transfer my account to it?
- I encountered an error message or failure. What should I do?
- I’m renting out my apartment, what should I do?
- Do I have to have the KONE Flow app open in order to receive notifications such as incoming intercom calls?
- What does it mean to be a main user?
- What is the difference between main user, sub-user with administrator rights, and sub-user without administrator rights?
- I have trouble opening door with smartphone key and I have trouble receiving video intercom calls on KONE Flow app
- What personal data is collected when I use KONE Flow app?
- Can I disable KONE Flow app notification on Android?
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+ Residential Flow FAQ
- Downloads & Materials
- Video tutorials
Optimize battery settings for Huawei, Honor and Samsung Galaxy smartphones
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1.Go to Settings -> Advanced settings -> Battery manager -> Protected apps.
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2.Find KONE Flow and protect it to prevent the operating system from shutting it down.
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3.Go to Settings -> Apps -> Advanced -> Ignore battery optimizations.
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4.Find KONE Flow and disable app power saving.
Disabling lets KONE Flow to run. -
5.Go to Settings -> Notification panel & status bar -> Notification centre.
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6.Find KONE Flow and activate "Allow notifications" and "Set as priority".
You have to activate the priority display to make sure you get notifications. -
7.If you have Android 8, allow unlimited access to data.
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A.Go to Settings -> Apps -> Special access -> Unrestricted data access.
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B.Choose KONE Flow application and allow it.
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8.Restart your phone.